Asset Rights and License: All photos and videos and rights relating to them, including copyrights and ownership rights, remain the sole and exclusive property of Platinum Media Gippsland Pty Ltd. This license provides you, the Client, with the limited right to publicly display and distribute the photos and videos only for promotional advertising purposes directly related to the sale of the property. All photos and videos taken are a single-use license, meaning they are not to be duplicated, edited, transformed, changed, or manipulated. These photos and videos are not to be sold to any 3rd party without consent from Platinum Media Gippsland Pty Ltd.
Scheduling:Appointment scheduling can be made via online submission. We will do our best to determine the best time of day in regards to weather however ensuring favourable conditions at the scheduled time is ultimately the responsibility of the Client. Platinum Media Gippsland Pty Ltd reserves the right to change, modify, or move your appointment based on logistics in order to best serve our large network of clients. We will give you proper notice in the form of a phone call, text, and email to reach out to you in the instance this does happen.
Cancellations/Rescheduling: We aim to be very flexible rescheduling due to weather and other unforeseen circumstances. There is a $100 cancellation fee for appointments cancelled with less than 24 hours' notice. If the agent/owner cancels when we arrive at a property, the full invoice total will be charged. No-show appointments are also subject to a $100 cancellation fee. “No-show” is considered 15 minutes after the scheduled booking time. Cancellation fees may be waived at the discretion of Platinum Media Gippsland Pty Ltd. These fees are only to compensate our employees/contractors for their time.
Return Charges: Should a reshoot be required due to, but not limited to, the property not being ready, changes to the decor, or additional photos/videos beyond the scope of the original work, a fee of $150 will be applied. Platinum Media Gippsland Pty Ltd reserves the right to charge this fee at its discretion.
Property Readiness: For a busy real estate production crew, there is nothing worse than trying to film/photograph a property that is not ready. Platinum Media Gippsland Pty Ltd is not responsible for moving, changing, or altering objects. Our creative specialists will make minor adjustments based on their discretion however, we are not furniture movers, home stagers, house cleaners, and homes are expected to be shoot ready upon our arrival. Platinum Media Gippsland Pty Ltd employees are not responsible for cleaning and the property will be shot “AS-IS”. Platinum Media Gippsland Pty Ltd is not responsible for locking doors, windows, or other access points, turning off lights, or fireplaces prior to our departure and liability.
Asset Delivery: We strive to deliver marketing assets within 48 hours of the appointment time. All deliverables from Platinum Media will be delivered in the form of a Dropbox link which you can also access from your Order Dashboard via our Portal.
Transfers of marketing assets to another agency: If you have listed a property with marketing assets that have been completed and invoiced to the original listing agency, you must seek the permission from the original listing agency first as per the Asset Rights & License. We do this to ensure that the original listing agent is paid any outstanding balance in relation to the original invoice. A $33 administration fee will be charged to agencies that do not utilise our services to market properties.
Filming/Photography: Platinum Media Gippsland Pty Ltd has full creative liberty of choosing the best compositions, which rooms, and how many photos each room should get unless otherwise requested in advance. If you need additional photos including an angle change, we will bill accordingly for a second visit to the property.
Travel and Parking Charges: Our intentions are to not have to charge for mileage as we do not believe in nickel and diming our clients, though once an appointment reaches 100 kilometres of round-trip travel, we will start to charge at a rate of $1.00 per kilometre in addition to the appointment total. Travel is calculated from where our photographers are coming from, whether that be their own place of living or the Platinum Media office, located in Traralgon VIC 3844. We do our best to schedule our Creative Specialists in the most efficient manner so that they are driving as little as possible and you are incurring travel fees. If we must pay for parking, our employees will always seek out the most inexpensive option. We will bill clients directly for any parking charges that are associated with the project.
Payments: All Payments must be made in full before delivery of marketing assets unless you have an active account with us. The 48-hour turnaround time starts when the invoice has been paid in full.
Liability and Insurance: Platinum Media Gippsland Pty Ltd is covered under a $20M general business liability policy that can be provided upon request or written for a specific job, Client, or agency. Drone operators are registered with CASA. Platinum Media Gippsland Pty Ltd employees may use their discretion if a job is deemed unsafe due to weather conditions, proximity to airports, or other circumstances. We reserve the right to refuse video/photo service for any reason.
Floor Plans: Floor plans are approximated, and square metreage is estimated. Platinum Media does not guarantee exact measurements of square metreage when producing floor plans and floor plans measurements. All measurements are approximated and should be used as an overview, not an exact measuring tool. Floor plans from Platinum Media are purely for artistic sketches of the home's layout. Platinum Media does not guarantee accuracy as the tools we use are third parties, and we can only guarantee quality and complete floor plans with our floor plan services.
Refunds: No Refunds. All sales are final, and Platinum Media does not offer any money-back guarantees. You recognize and agree that you shall not be entitled to a refund for any purchase under any circumstances. Any cancelled appointments that are paid are eligible to receive a credit on your Platinum Media account. This includes retainers.
Photography Revisions: An editing fee is included in our pricing, this is considered standard retouching. Any photoshop editing will be charged $20 per photo.
Video Revisions: Videos sent are final versions meaning that the revisions are not accepted unless we have made a mistake of any type. Music choices are final. If you have written in the music selection spot that we pick the song, you agree that we will not be responsible if you do not like it. We encourage you to review the music selection with your client. Any changes made after the final video has been sent will be subject to charge at our rate of $60 per hour.
Matterport: Matterport spaces will be hosted on Platinum Media’s account for four months from the date of the appointment. An additional six months for Platinum Media to host the space is $50. You can host one active space for free if you choose to create your own Matterport account. Platinum Media can transfer that space over to the account to keep it active as long as you like.